If Your Vehicle is Damaged

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What if my vehicle is damaged in shipping?

If Your Vehicle is Damaged

When you receive your vehicle, whether you're at a shipping terminal or at your house, you and the driver should go over it carefully to check for any damage. If you have notes and photos from the pre-loading inspection, these may be helpful in determining whether a specific scratch or ding is old or new.

In particular, check the undercarriage, and be sure the vehicle runs (if it ran before you shipped it).

If you find any damage which you believe occurred during the shipping process, note it on your inspection report, obtain the driver's signature, and report it to the company.

   

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